Return & Refund Policy

Effective Date: April 2, 2026

At Florence County Mattress Brokers, we want you to be completely satisfied with your purchase. Our mission is to provide high-quality sleep solutions with exceptional service. If your order does not meet your expectations, we have designed a straightforward return and refund process to ensure your peace of mind.

1. Return Eligibility Window

We accept return requests within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:

  • The mattress/product must be in its original condition and free from any stains, damage, or odors.
  • The product must be in its original packaging, including all parts, manuals, and accessories.
  • A valid proof of purchase (order number or receipt) must be provided.

2. Return Process & Method

All returns are handled by mail only.

  • How to Start a Return: To initiate a return, please contact our support team at support@florencecountymattressbrokers.com with your order details.
  • Return Label: For all eligible returns, we will provide a Prepaid Return Shipping Label via email at no cost to you.
  • Shipping the Item: Securely repack the item in its original packaging, attach the provided label, and drop it off at the designated shipping carrier location.

3. Return Shipping Costs

We offer Free Returns on all orders. Florence County Mattress Brokers covers 100% of return shipping costs for all eligible returns, regardless of the reason — whether the item is defective, damaged, or you have simply changed your mind. No return shipping fees will ever be deducted from your refund.

4. Restocking Fee

We are proud to offer No Restocking Fees. Returns are processed without any additional administrative charges, provided they meet our return criteria.

5. Damaged or Defective Items

If your mattress or bedding accessory arrives damaged, please follow these steps immediately:

  1. Take clear photos of the damaged item and the packaging.
  2. Contact our customer service at support@florencecountymattressbrokers.com within 7 days of delivery.
  3. Include your order number and the photos in your email.
  • Note: Claims submitted after 7 days or without photographic proof may not be eligible for a refund or replacement.

6.Exchanges

We do not offer direct exchanges. If you wish to exchange an eligible product for a different size or item, please return the original product for a refund and place a new order. Damaged or defective products may be eligible for a replacement at no additional cost.

7. Refund Processing Time

Once we receive and inspect your returned item at our facility, please allow up to 7 business days for your refund to be processed.

  • Refunds will be issued in full to the original payment method used during checkout.
  • Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

Shipping Summary (For Reference)

  • Handling Time: 1–3 business days
  • Transit Time: 5–7 business days
  • Total Delivery Time: 6–10 business days
  • Order Cut-Off Time: 05:00 PM (EST)
  • Shipping Method: Free Shipping (United States only)
  • Return Shipping: Free Returns (Prepaid Return Label provided)

Contact Information

For any questions regarding returns or refunds, please contact us: