Frequently Asked Questions (FAQs)

1. Shipping & Delivery

Do you offer free shipping? Yes, we offer 100% Free Shipping on all orders within the United States. There is no minimum purchase required.

How long will it take to receive my mattress?

  • Handling Time: 1 to 3 business days (Monday – Friday).

  • Transit Time: 5 to 7 business days (Monday – Friday). Typically, you can expect your delivery within 6 to 10 business days.

Where do you ship from? We ship directly from our partner warehouses and fulfillment centers within the United States to ensure timely delivery.

2. Orders & Tracking

How can I track my order? Once your order has been shipped, you will receive an email with a tracking number. You can use this number on our Order Tracking page to see the status of your delivery.

Can I cancel or change my order? You may request a cancellation within 24 hours of placing your order. Please email us at support@florencecountymattressbrokers.com immediately. If the order has already been processed or shipped, it cannot be canceled.

3. Payments

What payment methods do you accept? We accept a variety of secure payment options:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and JCB.

  • Online Payments: Stripe. All transactions are processed through a secure, SSL-encrypted checkout system.

Will I be charged sales tax? Sales tax is applied based on the shipping address and local state regulations, which will be calculated at checkout.

4. Returns & Refunds

What is your return policy? We offer a 30-day return policy. If you are not satisfied with your mattress, you can initiate a return within 30 days of receiving it. Please ensure the item is in its original condition.

How do I start a return? To start a return, please contact our support team at support@florencecountymattressbrokers.com. We will provide you with instructions on how and where to send your package.

When will I receive my refund? Once we receive and inspect your return, we will process your refund within 7 business days. The refund will be credited back to your original payment method.

5. Product Information

What should I do if my mattress arrives damaged? Please inspect your order upon delivery. If the item is defective or damaged, contact us immediately so we can evaluate the issue and make it right.

6. Contact Us

How can I reach your customer support? We are here to help! You can reach us via: