Shipping Policy

Effective Date: April 2, 2026

At Florence County Mattress Brokers, we are committed to delivering your new sleep solutions quickly and safely. Every order is handled with care and shipped via trusted carriers to ensure a smooth delivery experience. Our goal is to make your journey to better sleep fast, reliable, and hassle-free.

1. Order Processing Time

  • Handling Time: All orders are processed within 1 to 3 business days.

  • Order Cut-off Time: 5:00 PM (EST). Orders placed after this time will be processed on the next business day.

  • Operating Days: Please note that orders are not processed or shipped on weekends or public holidays.

2. Shipping Estimates & Delivery

Once processed, orders are shipped via our Free Standard Shipping method.

  • Transit Time: 5 to 7 business days.

  • Total Delivery Time: 6 to 10 business days (Processing + Transit).

  • Note: Delivery times may vary slightly based on your location or carrier delays beyond our control (e.g., extreme weather or high seasonal volume).

3. Shipping Destinations

We currently only ship within the United States. At this time, we do not offer international shipping.

4. Shipping Charges

We are proud to offer Free Shipping on all orders across the United States. There are no hidden fees or additional shipping charges applied at checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor your package’s journey directly through the carrier’s website.

6. Damaged or Delivery Issues

If your package arrives damaged, please follow these steps:

  1. Take clear photos of the damaged mattress/product and the original packaging.

  2. Contact our customer service team within 7 days of delivery.

  3. Email the photos and your order number to us.

  • Note: Photographic proof is required for us to process a refund, replacement, or credit.

7. Incorrect Shipping Address

Please double-check your shipping address before finalizing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error before the item is shipped, contact us immediately to update it.

Contact Information

For any questions or concerns regarding your shipment, feel free to reach out: